Thank you for shopping at Hanna Digi Store. Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms stated below.
1. Nature of Digital Products
Hanna Digi Store sells digital license keys including:
Antivirus software licenses
Microsoft product keys
Gaming and digital activation keys
All products are delivered electronically. No physical goods are shipped.
Due to the nature of digital products, returns are limited and subject to the conditions mentioned below.
2. No Return After Delivery
Once a digital license key has been:
Delivered
Displayed
Sent via email
It cannot be returned, as the product is considered consumed and cannot be resold.
3. Refund Eligibility
A refund or replacement may be considered only under the following circumstances:
The license key provided is invalid or not working
The issue is reported within 24–48 hours of delivery
Clear proof is provided (such as screenshots or error messages)
Each request is reviewed manually before approval.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
The license key has been used, activated, redeemed, or shared
The issue arises due to incorrect installation or misuse
The product is incompatible with your system, region, or software version
The customer changes their mind after purchase
Delays or issues caused by third-party software providers
Failure to read product descriptions or system requirements
5. Replacement Policy
If eligible, Hanna Digi Store may offer:
A replacement license key, or
A store credit, or
A refund (at our sole discretion)
Refunds, if approved, will be processed using the original payment method and may take 5–7 business days, depending on the payment provider.
6. Incorrect Information Provided by Customer
Hanna Digi Store is not responsible for:
Incorrect email addresses
Incomplete customer details
Spam or junk email filtering
No refunds will be issued in such cases.
7. Chargebacks & Disputes
Initiating a chargeback without contacting our support team first may result in:
Account suspension
Permanent ban from future purchases
We encourage customers to contact us for a fair resolution before filing disputes with banks or payment providers.
8. Third-Party Software Disclaimer
Hanna Digi Store acts solely as a third-party reseller.
We are not responsible for:
Software publisher policy changes
License deactivation by original providers
Feature limitations or software updates
All software usage is governed by the original publisher’s End User License Agreement (EULA).
9. Policy Changes
Hanna Digi Store reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Us
For refund or support requests, please contact:
Hanna Digi Store
📧 Email: Hannadigistore@gmail.com
🌐 Website: https://www.hannadigistore.com